Conflict in Virtual Communication
http://www.iabc.com/cwb/archive/2005/1105/conflict.htm

Kandath, Krishna, John Oetzel, Everett Rogers and Ann Mayer-Guell
Communication World Bulletin
2005

Abstract:

Conflict is an "expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources and interference from the other parties in achieving their goals." We'll look at each of the components in this definition.