Consulting as a Process: Getting to Know Your Client and Using Technology
http://www.iabc.com/cwb/archive/2005/0205/process.htm

Wilson, Stacy
Communication World Bulletin
2005

Abstract:

Much like the strategic planning process used by talented communicators around the globe, consulting too is a process. It is circular because it feeds into itself, and it is strategic because it is grounded in the business and relationships. Each step incorporates multiple sub-steps. For example, “collaborate on the solution” may incorporate brainstorming, best practice benchmarking and collaborative implementation.