The Emotive Value of Professional Communication and Use of Emotional Intelligence in Mangement
http://journals.syne.org/pub/index.php?journal=IJTC&page=article&op=view&path[]=103

Kumar Panda, Prasanta
International Journal for Technical Communication
2008

Abstract:

Now there is a growing body of science in the field of Emotional Intelligence (EI), indicating that the proper understanding and use of emotions can help us to be more effective professionals and better communicators for the overall development of a learning organization. This paper provides an overview of this topic and includes commentary from EI experts Daniel Goleman, Peter Salovey, and others to prove how one can effectively manipulate EI. This paper also highlights the components of EI and how they can be used to help employees create more productive working relationships inside and outside their organization. Through an analysis of various models of EI competencies available, this paper argues how they can be combined with other knowledge and technical capabilities to increase one’s overall effectiveness on the job.