They'll Thank You for Sharing: Make Those Reports, Memos and White Papers Clear and Readable
http://www.iabc.com/cwb/archive/2007/0107/workingwords.htm

Canavor, Natalie and Claire Meirowitz
Communication World Bulletin
2007

Abstract:

Words, words, words. It seems as if we're being asked to write something every minute for every need and occasion. Your boss wants a report; your colleagues need a memo explaining a procedure; your clients send e-mails that need to be considered and answered; your company's products or services should be described in a descriptive white paper, and on and on. How can you deal with all that? Are there any general writing rules that apply to business writing of all sorts?