Good to Great Intranets
http://www.iabc.com/cwb/archive/2007/0307/ward.htm

Ward, Toby
Communication World Bulletin
2007

Abstract:

QAS is a small company with only 400 employees. However, this small postal software company well understands the power and value of knowledge and empowering employees with the right information and tools to excel in their day-to-day jobs. How? Rather than accepting their small size and stature as an impediment to intranet success, QAS has evolved their intranet from good to great.