Interviewing Techniques: An Art You Need to Practice
http://www.iabc.com/cwb/archive/2007/0507/workingwords.htm

Canavor, Natalie and Claire Meirowitz
Communication World Bulletin
2007

Abstract:

Although some communicators have a background in journalism, interviewing may not be the first thing that pops into your mind when you think of business communication. Of course, many of us interview managers and employees for our company's newsletter articles, annual reports, promotional materials, white papers, advertorials, speeches and more. But the need for good interview techniques goes a lot further even than that.