Lessons in Crisis Preparedness for Communication Pros
http://www.iabc.com/cwb/archive/2007/0707/Doyle.htm

Doyle, Jerry
Communication World Bulletin
2007

Abstract:

In the aftermath of the Virginia Tech tragedy, university leaders—indeed all organizational leaders—are evaluating their crisis preparedness. Those leaders who actively seek to employ a comprehensive, all-hazard preparedness plan—not just one that deals with a troubled-turned-violent-person—will emerge best equipped to safeguard their students, employees and others.