Frontline Managers and Human Resources: Partnering for Effective Communication
http://www.iabc.com/cwb/archive/2007/1207/Rubino.htm

Rubino, John A.
Communication World Bulletin
2007

Abstract:

In my human resources consulting practice, when I ask employees about their major concerns, their primary complaint is how poorly their managers communicate with them about human resources issues, especially compensation and job performance objectives. Ensuring that effective employee communication is embedded in the company’s culture is everyone’s responsibility—from senior executives on down. However, the primary players in effective employee communication are human resources professionals and frontline managers.