Teaching Line Managers to Be Good Communicators During Times of Change
http://www.iabc.com/cwb/archive/2007/1207/Scarlett.htm

Scarlett, Hilary
Communication World Bulletin
2007

Abstract:

When organizations are going through change, be it major or minor, the most trusted source of communication for employees is nearly always their line manager. Equipping line managers to communicate well is essential, but it also has inherent challenges.