The Challenge of Line Manager Communication
http://www.iabc.com/cwb/archive/2007/1207/Cropley.htm

Cropley, Adrian
Communication World Bulletin
2007

Abstract:

There is a great deal of research around these days that makes the connection between employee engagement and good line manager communication. After all, as the saying goes, people don’t leave bad companies, they leave bad managers. The reality is there are many elements that make a bad manager. As communication professionals, we are not there to solve all the problems of socially challenged managers, but we do need to help them fulfill their role in effectively communicating to their people.