Content Management: When Do We Need It?
http://clearcommdesign.blogspot.com/2008/03/content-management-when-do-we-need-it.html

Stuhlemmer, Barbara
ClearComm Information Design
2008

Abstract:

By ensuring a document process is put in place and all people in your company know where to find information, how to request changes, update, and distribute new content, and who has the permission to manage the content you will be well on your way to having a viable content management system. Adding the software to automatically manage the content will only come when core principles of the organization require it.