Converting to XML: Some Point-Form Pros and Cons
http://clearcommdesign.blogspot.com/2007/12/some-point-form-pros-and-cons-of.html

Stuhlemmer, Barbara
ClearComm Information Design
2007

Abstract:

I have recently converted some user documents from MS Word to XML for a medical device company with the intent that they would be looking at authoring their future end-user documentation (printed, embedded, and online) in XML. I want to share with you some of the triumphs and challenges we had met along the way.