We Tried To Warn You, Part 2
http://www.boxesandarrows.com/view/we-tried-to-warn-you32

Jones, Peter
Boxes and Arrows
2008

Abstract:

Some failure allows complex organizations to learn and grow; others can be catastrophic. In Part 2 of his series, Peter Jones explores the factors of user experience role, the timing dynamics of large projects, and several alternatives to the framing of UX roles and organizations today.