The Flexible Intranet
http://www.stc.org/intercom/PDFs/2008/200803_6-11.pdf
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van Mansom, Kees
Intercom
2008

Abstract:

The key to efficient and effective user support is an intranet site that supports employees in performing their tasks. However, most intranet sites offer an overload of information that users often must interpret on their own. Van Mansom outlines a useful approach to creating corporate intranet sites.