Case Study: Reaching New Markets Through Clear Documentation
http://www.techscribe.co.uk/techw/reaching-new-markets.htm

Unwalla, Mike
TechScribe
2008

Abstract:

Triangle is a systems integrator in the UK with about 150 employees. It extended the functionality of the InfoGenesis point of sale software onto hand-held terminals. To turn this into a commercial off-the-shelf product, Triangle needed clear documentation for resellers and for staff managers at customer sites. Triangle lacked the expertise needed to produce effective documentation, so it outsourced the documentation development. The new documentation enables Triangle to roll out the software internationally using resellers, and keeps Triangle's support costs to a minimum.