From a Business and Science Search Firm
http://bir.sagepub.com/cgi/content/abstract/25/1/40
  access restricted (by the publisher) to members/subscribers/customers only
  peer-reviewed

Lesky, Cynthia
Business Information Review
2008

Abstract:

Discusses some principles of managing an information search firm and their similarities to managing corporate libraries. Compares information search firms to other professional service firms. Describes the evolution of one small business and science information search firm. Gives insights into managing customer service and client relationships, quality control and processes, risk taking and professional growth. Touches on David Maister's theory of the quality experience and Michael Gerber's idea of the role of the entrepreneur vs the technician in small start-up businesses.