The Rules of Digital Engagement
http://alistapart.com/articles/rulesofdigitalengagement

Follett, Jonathan
List Apart, A
2008

Abstract:

For contract web workers, consultants, and freelancers who work with far-flung collaborators, multiple clients, and constantly shifting teams, the rules of digital engagement--the way we interact with each other and resolve conflict in virtual space--are constantly changing. As we adapt to new ways of collaborating, we must also learn how to communicate effectively, set expectations, and build team confidence in an evolving work environment.