Writing Policies and Procedures
http://bcq.sagepub.com/cgi/reprint/71/1/86
  access restricted (by the publisher) to members/subscribers/customers only
  peer-reviewed

Muir, Clive
Business Communication Quarterly
2008

Abstract:

Over the years, I have had several enlightening and eventful encounters as I helped to develop organization policies and procedures. Most recently, when we voted to approve the revised mission statement for our business school, faculty members cheered and uttered sighs of relief. For months, we had debated every word, phrase, sentence, and paragraph in the many drafts we created. We were often reminded that the statement should conform to the mission of the larger university and that it should be readily understood by the average reader. The most contentious issue was how we could articulate the historical legacy of the minority-serving institution yet focus on its future as a full-fledged member of a highly regarded university system. We sought the advice of the chancellor, provost, advisory board, students, community members, and business owners, among others.