Simple Ways to Improve the Usability of Help
http://www.helpscribe.com/2008/02/simple-ways-to-improve-usability-of.html

Helpscribe
2008

Abstract:

According to Jacob Nielsen's How Users Read on the Web, usability of web content can be improved drastically by making content more scannable. Many of his ideas would apply equally well to online help. So, how can technical writers leverage this information to make the help for their product more usable?