Nine Tips for Writing Better FAQs
http://www.helpscribe.com/2008/01/9-tips-for-writing-better-faqs.html

HelpScribe
2008

Abstract:

Frequently asked questions, or FAQs, are an important part of your product documentation. Writing well-targeted and thorough FAQs allow users to quickly find the answers they need so they can be more productive when using your product. Here are some tips for writing FAQs that will get your users on track quickly and help reduce Customer Support calls.