The Impact of Social Media on Technical Communication
http://www.idratherbewriting.com/2008/01/14/podcast-the-impact-of-social-media-on-technical-communication-interview-with-bill-albing/

Albing, Bill and Tom H. Johnson
Tech Writer Voices
2008

Abstract:

In this podcast, I talk with Bill Albing, founder of KeyContent.org, about the impact of social media on technical communication. Bill talks about different ways social media helps audiences interconnect and interact. Good social media technologies enable professionals to collaborate easily, without being encumbered by complicated technology or even burdened by managing and filtering feeds. Bill explains that the web is more than just a venue for publication -- it's a medium that allows people to interconnect and work/collaborate with information. This is the direction we're moving towards, and technical communicators are starting to integrate social media, such as user forums, directly into their help.