You Want to Do What? Convincing Your Management to Support Usability Studies
http://www.stc.org/ConfProceed/1993/PDFs/Pg357358.pdf

Scanlon, Tara C. and Alicia Flanders
STC Proceedings
1993

Abstract:

It's a classic chicken-and-egg struggle. Many information developers wait for management go-ahead before conducting usability studies. Management, on the otherhand, is sometimes reluctant to support usability work.