Who Am I?
http://www.stc.org/ConfProceed/1993/PDFs/Pg8284.pdf

Cluff, Susan C.
STC Proceedings
1993

Abstract:

I'm a firefighter. A user representative. A lobbyist for the little guys. A sort of expert on a fistful of word processing packages, desktop publishers, and graphics software. I can fix printers when they jam. Or hang for no apparent reason. I can change toner cartridges. I can spell words that people can't seem to find in the dictionary. I can rewrite sentences that don't make any sense so that they make more sense. When it comes right down to it, I'm the person people call to solve all sorts of problems. And I do Windows. Who am I? I'm a technical communicator.