What Technical Communicators Need to Know About Artificial Inteligence and Expert Systems
http://www.stc.org/ConfProceed/1993/PDFs/Pg417420.pdf

Shirk, Henrietta Nickels
STC Proceedings
1993

Abstract:

Controversies characterize the study of artificial intelligence and expert systems. The varying opinions range from differences in defining these terms to arguments about their actual effectiveness when applied to practical problems. Technical communicators need to understand the different views on artificial intelligence, the types of expert systems currently available, and what the future impact of expert systems will be on technical communication in general, As a type of artificial intelligence, expert computer systems provide a technological solution to the problem of communicating specialized information and knowledge within business, technological, and scientific organizations. The computer can not only be a place to store large bodies of information, but it can also be programmed to interact with users as they attempt to apply this stored knowledge to specific problem-solving situations.