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Organizations can do many things to vitalize their people. The Information Development organization at the IBM Corporation in Cary, NC, uses a closed-loop process in which we evaluate employee satisfaction, identify problems, and attempt to correct the problems (then reevaluate and so on). Your organization too can use this process to improve your employees' participation, involvement in your quality program, and morale.
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Vitalize Your People
http://www.stc.org/ConfProceed/1993/PDFs/Pg501504.pdf
Dean, Morris, Marva L. Richey, and Karl D. von Gunten
STC Proceedings
1993
Abstract: Organizations can do many things to vitalize their people. The Information Development organization at the IBM Corporation in Cary, NC, uses a closed-loop process in which we evaluate employee satisfaction, identify problems, and attempt to correct the problems (then reevaluate and so on). Your organization too can use this process to improve your employees' participation, involvement in your quality program, and morale.
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