Using Total Quality Management to Manage Technical Reviews
http://www.stc.org/ConfProceed/1993/PDFs/Pg472.pdf

Fisher, Charles D., Jr. and Kurt Gustafson
STC Proceedings
1993

Abstract:

The purpose of this workshop is to introduce attendees to Total Quality Management (TQM) techniques and practices. TQM offers common-sense guidance in the quest for quality. Using the example of an out-of-control technical review cycle, the workshop shows attendees how to better manage the technical review process, resulting in accurate, high-quality documents.