The Myth that Software Will Save the World
http://www.stc.org/ConfProceed/1993/PDFs/Pg377.pdf

Gross, Mark
STC Proceedings
1993

Abstract:

There is a perception that off-the-shelf automated conversion software will accurately transfer documents from one system to another. In the author's experience pre-packaged software does not work well on any significant, large project. Large documentation libraries are developed over time by a variety of people to meet wide-ranging needs. The documentation set is never as structured as one would hope, and the costs of do-it-yourself solutions are underestimated.