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With its enormous storage capacity, cost-effectiveness, and convenience, the CD-ROM is quickly becoming a significant research and business tool. To retrieve data from the CD-ROM, users access a search program that helps them select a subset of data from the entire database. Because the selection includes a series of complex tasks that most users are unfamiliar with, user interfaces must be task-oriented as well as intuitive and interactive. Even with a variety of interfaces, users wanted more paper documentation. When users have little experience or familiarity with the concepts and the tasks, written documentation is a better information source than computer-based information.
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Task Analysis and Associated User Interfaces for CD-ROM
http://www.stc.org/ConfProceed/1993/PDFs/Pg371374.pdf
Feinberg, Susan G.
STC Proceedings
1993
Abstract: With its enormous storage capacity, cost-effectiveness, and convenience, the CD-ROM is quickly becoming a significant research and business tool. To retrieve data from the CD-ROM, users access a search program that helps them select a subset of data from the entire database. Because the selection includes a series of complex tasks that most users are unfamiliar with, user interfaces must be task-oriented as well as intuitive and interactive. Even with a variety of interfaces, users wanted more paper documentation. When users have little experience or familiarity with the concepts and the tasks, written documentation is a better information source than computer-based information.
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