Quality Time Well Spent
http://www.stc.org/ConfProceed/1993/PDFs/Pg496.pdf

Jahnke, Jean M.
STC Proceedings
1993

Abstract:

ISO is a quality system that all companies interested in global competition must subscribe to. ISO certification includes hidden benefits for the technical writing area, which will improve the day-to-day operation of that area. Not only will these benefits help technical writing management in project and contingency planning, they will also help in performance appraisals. Most importantly, the final result is an overall definition of technical writing's role in the company.