Reader-Centered Documentation Provides the Necessary Context
http://www.stc.org/intercom/PDFs/2007/200712_22-25.pdf
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Hart, Geoffrey J.S.
Intercom
2007

Abstract:

A features-based approach to documentation is appropriate for reference manuals, where the goal is to provide information on something the reader already knows. This article explores how to meet the needs of the reader when providing documentation for user manuals.