Now That We've Written It, What Do We Do With It?
http://www.stc.org/ConfProceed/1993/PDFs/Pg4547.pdf

Dettlaff, Judy L.
STC Proceedings
1993

Abstract:

Maintaining documents after they are published (making technical corrections and clarifications, adding mussing information) is a large and important task - a task that is often pushed aside or overlooked entirely by writing departments. Our writing department was frequently behind in this maintenance work and wanted 10 improve our maintenance service to our customers. We needed to find a new, efficient way to handle the work -- quite a challenge given a shrinking work force and growing workloads. This paper describes the solution we devised, its early successes and its obstacles.