Managing Technical Writers by Wandering Around
http://www.stc.org/ConfProceed/1993/PDFs/Pg477480.pdf

Dicks, R. Stanley
STC Proceedings
1993

Abstract:

Technology has reduced the need for managers to act as communication conduits. Instead they must add more quality to the work of their employees by wandering among them. Effective wandering means forgetting the telephone, using bull sessions, becoming a fifteen-minute manager, giving employees a vision, and looking at their work.