Controlling Quality, Controlling Costs
http://www.stc.org/ConfProceed/1993/PDFs/Pg473475.pdf

Mattingly, William A.
STC Proceedings
1993

Abstract:

By developing a strategic plan, finding out if we are producing the right learning products in the most efficient way, and changing to a minimalist document design, we can meet the challenges of the present business environment. Since many of us are now expected to produce more with less while maintaining or improving the quality of the products we produce, we need to manage our function better. By following the suggestions in this paper, you will be able to: communicate the importance of your function; get control of your function; demonstrate how you add value to your companies' products.