Contextual Inquiry: Listening and Questioning to Improve Information Design
http://www.stc.org/ConfProceed/1993/PDFs/PG466.pdf

Beabes, Minette A., Mary E. Raven, and Karen Holtzblatt
STC Proceedings
1993

Abstract:

Contextual Inquiry is a field research technique that focuses on interviewing users in their own context as they do actual work. As a basis for effective design, Contextual Inquiry can contribute to the requirements and structure of systems and information. This half-day workshop presents a practical introduction to Contextual Inquiry as a step in designing information that supports and extends users' work.