Client-Vendor Communications: What to Talk About to Get the Job Done
http://www.stc.org/ConfProceed/1993/PDFs/Pg8586.pdf

Shenouda, Judith E.
STC Proceedings
1993

Abstract:

This progression presents a structured approach to client-vendor communications that can enhance quality; ease frazzled nerves; and result in win-win situations for clients, vendors, end users, and their organizations. Participants will discuss how clear, structured communications can strengthen their roles as clients and vendors of publication products and services. Participants will review the checklist that this vendor developed for use from initial contact to contract to project completion. Discussion will address how participants can develop their own customized checklists.