Becoming InfoWranglers: New Career Ladders and Competencies for Technical Communicators
http://www.stcboston.org/archives/articles/infowrangler.shtml

Carliner, Saul
Boston Broadside
2000

Abstract:

The emergence of the web has accelerated the convergence of marketing communications, training, and technical communication. Marketing communicators are increasingly producing users' guides, trainers are producing wizards and marketing materials. Technical communicators are producing tutorials and pre-sales literature.