User Interface Design: An International Approach
http://www.stcboston.org/archives/articles/interfacedesign.shtml

Swain, Cindy
Boston Broadside
1997

Abstract:

A well-thought-out design and well-written content reduces the time required for good international products and saves money. As a bonus, most internationalization issues apply across all languages and usually help improve the quality of the American-language product as well.