Question and Answer Method of Generating Manuals
http://www.stc.org/ConfProceed/1994/PDFs/Pg4.pdf

Lang, Darice
STC Proceedings
1994

Abstract:

Several Texas Instruments writing groups are using a new manual publication method that emphasizes more customer interaction early in the manual development process. This emphasis brings project teams and customers together to accurately define their expectations for the documentation. Writers chunk information as they create the manuals, which allows reviewers to look at the small pieces one at a time and to focus only on those chunks containing information pertinent to their particular expertise. This method defines manual parameters early in the process, which simplifies usability testing.