Developing Customer-Driven Quality Measurements For Documents
http://www.stc.org/ConfProceed/1994/PDFs/Pg384.pdf

Fisher, Charles D., Jr.
STC Proceedings
1994

Abstract:

This paper serves as a description of the demonstration on developing customer-driven quality measurements for documents. Originally presented as a workshop at the 1993 STC Conference in Dallas, the content was modified based on participant evaluations. In addition, the format was changed to a demonstration session to allow for a more flexible presentation method based on participation and time constraints. The session will use as many hands-on exercises as possible to reinforce its objectives.