The Six Biggest Mistakes Project Managers Make with Documentation and How to Avoid Them
http://www.cherryleaf.com/articlemistakes.htm

Pratt, Ellis
Cherryleaf
2007

Abstract:

Professional business writers, such as technical authors, typically break a document down into small, discrete units of information, organised around a skeleton of topic headings. If you use this 'component' or 'modular' approach, you can plan and structure the document using the heading 'labels' that describe each section.