Why Do You Need To Write Procedures?
http://www.bizmanualz.com/information/2007/11/12/why-do-you-need-to-write-procedures.html

Bizmanualz
2007

Abstract:

Your organization needs procedures. While development and implementation can be a challenging project, there are dividends and returns on your investment if you understand why you are writing them and what you expect to achieve by documenting your processes.