Ensuring A Successful CMS Implementation
http://rockleybulletin.com/technologycorner_comments.php?id=173_0_6_0_C

Hamer, Emma C.
Rockley Bulletin
2007

Abstract:

The single most important factor in a successful CMS implementation lies with you and your people. Your staff members are the principal users of the system, and the SMEs in your organization are the secondary users. It is their adoption of the new processes and governance structures that makes or breaks a CMS implementation. According to some, process and cultural change accounts for 90%, while technology contributes only 10% to the success of a CMS.