Effective Project Planning
http://www.stc.org/ConfProceed/1997/PDFs/0060.pdf

Hansen, Lauren Y.
STC Proceedings
1997

Abstract:

Our roles as technical communicators are often dictated to us by other people. Clients come to us after their product has already been developed, saying, 'I need a manual,' or 'I've written the necessary procedures--just make them look nice. ' It's easy to fall into the trap of just doing what we're told when we're told to do it.