Benchmarking the Document Management Process
http://www.stc.org/ConfProceed/1997/PDFs/0041.pdf

Edwards, Roy, James D. McGuire and Shirley A. Hancock
STC Proceedings
1997

Abstract:

The Bank of Canada manages the public debt as fiscal agent, for the Federal Government. As a public service organization, it is committed to deliver quality services to its clients in a cost effective and efficient manner. Recognizing that a fundamental role of documentation is to provide continuity within a changing environment, the Public Debt Department (POD) piloted best practices benchmarking of its internal documentation unit with partners identified as having best-in-class processes.