Assessing Publications Process-Maturity: The Experiences of Two Organizations at Different Levels of Process Maturity
http://www.stc.org/ConfProceed/1997/PDFs/0061.pdf

Hackos, JoAnn T., Lisa Blaschke, Brenda MacKay and Deborah J. Rosenquist
STC Proceedings
1997

Abstract:

As Information Development organizations grow and mature, their organizational structure should grow and mature as well. The optimal structure for an organization in its early stages should focus on achieving stability and repeatable quality. As an organization matures, the optimal structure may need to be significantly different to develop a more thorough understanding of customers and contribute substantially to customer satisfaction.