Designing Automated Custom Templates as Part of A Global Corporation's Style Guide
http://www.stc.org/ConfProceed/1998/PDFs/00047.pdf

Sippel, Martha K., Brock McFarlane and Deborah Gillespie
STC Proceedings
1998

Abstract:

When CH2M HILL staff ignored the Times 12 standard for document production and began inventing their own formats, they often bypassed the company's Publications groups, resulting in client bewilderment and anger. We will orient the audience to how creative thinking and innovative programming made it easy for staff to produce consistently attractive and effectively formatted documents. We also will demonstrate the final Toolset version and supply information about how you can apply the benefits of a Toolset product in your company's environment.