Writing Procedures Like a Pro: The "How To" of "How To's"
http://www.stc.org/ConfProceed/1999/PDFs/STC-20.pdf

Edgerton, Rebecca J. and Jill Nicholson
STC Proceedings
1999

Abstract:

Do you need to brush up on your procedure-writing skills? Or do you need to teach others--like clients or coworkers--these valuable skills? If procedural writing isn't your focus, keeping these skills honed is a challenge. This workshop is designed for communicators at all levels who must--in some fashion--tell people how to do something. During this highly interactive workshop, you'll find out about the differences between process descriptions and procedural writing, some tips for planning procedures, and the secrets of writing techniques for procedures. So bring your thinking cap, and join a couple of seasoned writers/instructors for this fun and informative session!