Quality Metrics
http://www.stc.org/ConfProceed/1999/PDFs/STC-102.pdf

Mallory, Eric
STC Proceedings
1999

Abstract:

Technical communicators continuously battle with the problem of obtaining an objective and comparable representation of a document's quality. While everyone agrees on the importance of this issue, no definitive work exists on determining or representing the quality of a document. As Toby Frost states, 'It may take a long time to establish a baseline for quality metrics; we don't have adequate mechanisms for measuring quality today.' A quality metric provides a method for tracking a document through completion, helps ensure quality deliverables, and provides an additional criterion for personnel reviews.