Implementing New Desktop Publishing Tools
http://www.stc.org/ConfProceed/2001/PDFs/STC48-000105.pdf

Lipkin, Regina M.
STC Proceedings
2001

Abstract:

When faced with having to respond to increased demands for online documentation using outdated tools, the technical writing staff of Hughes Network Systems (HNS) realized the need for a whole suite of state-of-the art tools and techniques. The challenge lay in convincing management to spend the time and money to acquire them. By coupling an understanding of their own needs as well as those of their customers with an appreciation for the HNS corporate culture, the writers were able to effect a strategy that guaranteed success.