Panic! How it Works and What To Do About It
http://www.asktog.com/columns/066Panic!.html

Tognazzini, Bruce
Nielsen Norman Group
2004

Abstract:

When we create technologies that are extremely complex and do not provide comprehensive feedback for each and every possible error, such as a seat belt left unbuckled, people have a tendency to drive their aircraft into garden parties. When we create technologies where similar actions produce dissimilar results, such as placing a brake and accelerator pedal side-by-side, to be actuated in the identical manner by the identical limb, people will periodically die.